Shipping & Returns

Delivery of goods

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. We aim to dispatch your order by the end of the next working day after acceptance of your order subject to the products being in stock.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Returns Policy

Visual and Digital hand held refractometers may be returned for exchange or refund within 5 days of receipt providing:-
        
          They are in perfect condition.
          They are in their original packaging.

ITEMS RETURNED THAT DO NOT COMPLY WITH THESE CONDITIONS WILL BE SENT BACK TO THE CUSTOMER AND NO EXCHANGE OR REFUND WILL BE MADE.

Calibration liquid and solid standards, provided the seals are not broken or have been tampered with, can only be exchanged or a refund given if the goods are faulty.
Please Note: We do not pay carriage costs for returns. Carriage costs for returns are at your expense.
Recorded delivery of your returns (or similar applicable in your country) is recommended for your protection.

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